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Find answers to the most asked questions below. If you don’t see yours, feel free to request support.
You can see, download or pay your bill from the Billing Dashboard in your Call Ocean control panel. You will need to log in to your account. If you do not know your password, simply reset it by clicking the “I forgot my password” option.
At Call Ocean we do not store your credit card information — we use PCI-compliant payment processing vendors. You can update your billing details securely from the Billing section of your control panel.
You will need to contact our Customer Support in order to make this change, due to the security measures protecting your account.
We would love to work with you to ensure you are getting the best service and support possible. However, if for some reason we can’t meet your needs, please get in touch with our Customer Service by phone and we will process your request immediately, provided there is no balance on your account.
Click “Forgot password?” on the control panel login page and enter your registered email address. You will receive a link to set a new password.
Yes. In many situations it is possible to transfer phone numbers, including toll-free numbers, to your Call Ocean Business phone system. Porting can take up to 10 business days but is completed without any service interruptions, and during that time Call Ocean provides you with a temporary number. If your numbers are available to transfer, there is no charge to bring them with you.
Call Ocean supports a wide range of VoIP phones that are pre-configured and ready to use with our platform. Feel free to email us the make and model of your existing phones to confirm compatibility.
Common causes include no internet at your office, a faulty network cable, an ISP outage, Do Not Disturb (DND) enabled on the device, or Call Forwarding left on in your Control Panel. A full network reboot (modem, router, then phone, waiting about a minute between each) resolves many issues. If calls still don’t come through, contact our Technical Support team with your modem/router make and model and any error messages.
That is called your Caller ID name (CNAM). You can set a custom caller ID name from your Call Ocean User Panel or via support, and we update our records and the CNAM sources we work with. Because carriers use different databases, we also recommend a one-time submission to the National Caller ID Database for best results.
Yes. WhatsApp Business validates ownership of a business phone number via a six-digit code sent over SMS. Log in to your Call Ocean user panel, enable the SMS feature for your business number, and receive your 6-digit code from WhatsApp Business.